# Wix: Major incident: RESOLVED: Certain Sites Experiencing Server Error

**Summary:** Certain Wix live sites failed to open, displaying “the server encountered a temporary error,” in a major-impact outage from 2025-08-18 07:42 UTC to 2025-08-18 14:29 UTC, lasting 6 h 47 min. Engineers implemented a fix at 12:43 UTC, and Wix subsequently confirmed resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-18 07:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/2w209jdfhw43](https://stspg.io/2w209jdfhw43)
- [Company: Wix](https://rewindex.com/company/wix.md)
- Versions: before (none: first archived) → after incident\_version:267/lbb8f5w7dn2h@e079573fad60
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ RESOLVED: Certain Sites Experiencing Server Error
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-18 07:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-18 14:29 UTC
```

**6. Added: Affected components**

```diff
+ Site Loading, Site Loading - Site Loading
```

**7. Added: Update** (investigating) · 2025-08-18 07:42 UTC

```diff
+ We are seeing "the server encountered a temporary error" when trying to open certain live sites.
```

**8. Added: Update** (investigating) · 2025-08-18 08:10 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-08-18 09:19 UTC

```diff
+ We are continuing to investigate the issue related to a server error displaying on certain live sites.
```

**10. Added: Update** (monitoring) · 2025-08-18 12:43 UTC

```diff
+ A fix has been implemented by our engineers and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2025-08-18 14:29 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-18 07:42 UTC | Major incident: RESOLVED: Certain Sites Experiencing Server Error (this change) | outage |

All Wix changes: [timeline](https://rewindex.com/company/wix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3cfd9b879d2a8e · Markdown: https://rewindex.com/change/i3cfd9b879d2a8e.md · JSON: https://rewindex.com/api/v1/changes/i3cfd9b879d2a8e · Generated 2026-10-18T03:55:38.900Z