Changes / Canva / Some users may have issues using Canva
Canva: Major incident: Some users may have issues using Canva
Summary
Canva reported a major Billing and subscriptions incident in which users were shown the wrong subscription status. It started at 2026-07-13 22:57 UTC and was resolved at 2026-07-13 23:17 UTC, lasting 19 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users may have issues using Canva
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-13 22:57 UTC
Before: not present
After: 2026-07-13 23:17 UTC
Before: not present
After: Billing and subscriptions
Before: not present
After: Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
Before: not present
After: The issue has been identified:
- Users are shown the wrong status of their subscription
Before: not present
After: This incident is now resolved. Thank you for your patience and understanding.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users may have issues using Canva (this change) Canva reported a major Billing and subscriptions incident in which users were shown the wrong subscription status. It started at 2026-07-13 22:57 UTC and was resolved at 2026-07-13 23:17 UTC, lasting 19 min. | Major incident |