Canva: Some users may have issues using Canva
Canva reported a major Billing and subscriptions incident in which users were shown the wrong subscription status. It started at 2026-07-13 22:57 UTC and was resolved at 2026-07-13 23:17 UTC, lasting 19 min.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Billing and subscriptions
Timeline of updates
- investigating
Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
- identified
The issue has been identified: - Users are shown the wrong status of their subscription
- resolved
This incident is now resolved. Thank you for your patience and understanding.
Rewindex changes for this incident
- Major incident: Some users may have issues using Canva 2026-07-13 22:57 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Canva profile · Recent Canva incidents · Markdown · JSON