# Canva: Some users may have issues using Canva

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-13 22:57 UTC · Resolved: 2026-07-13 23:17 UTC · Duration: 20 min
- Updates: 3 · Affected components: Billing and subscriptions
- [Vendor status page: https://stspg.io/lbgytbq6t98f](https://stspg.io/lbgytbq6t98f)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Canva reported a major Billing and subscriptions incident in which users were shown the wrong subscription status. It started at 2026-07-13 22:57 UTC and was resolved at 2026-07-13 23:17 UTC, lasting 19 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-13 22:57 UTC: Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
- **identified** 2026-07-13 23:04 UTC: The issue has been identified: - Users are shown the wrong status of their subscription
- **resolved** 2026-07-13 23:17 UTC: This incident is now resolved. Thank you for your patience and understanding.

## Rewindex changes for this incident

- 2026-07-13 22:57 UTC: [Major incident: Some users may have issues using Canva](https://rewindex.com/change/i3c3ef02314a43a.md)


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Canonical: https://rewindex.com/company/canva/incidents/gtd55y3fjz78 · Markdown: https://rewindex.com/company/canva/incidents/gtd55y3fjz78.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/gtd55y3fjz78 · Generated 2026-10-18T11:47:35.768Z