# Canva: Major incident: Some users may have issues using Canva

**Summary:** Canva reported a major Billing and subscriptions incident in which users were shown the wrong subscription status. It started at 2026-07-13 22:57 UTC and was resolved at 2026-07-13 23:17 UTC, lasting 19 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-13 22:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/lbgytbq6t98f](https://stspg.io/lbgytbq6t98f)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/gtd55y3fjz78@58c144b39214
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may have issues using Canva
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-13 22:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-13 23:17 UTC
```

**6. Added: Affected components**

```diff
+ Billing and subscriptions
```

**7. Added: Update** (investigating) · 2026-07-13 22:57 UTC

```diff
+ Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
```

**8. Added: Update** (identified) · 2026-07-13 23:04 UTC

```diff
+ The issue has been identified: - Users are shown the wrong status of their subscription
```

**9. Added: Update** (resolved) · 2026-07-13 23:17 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-13 22:57 UTC | Major incident: Some users may have issues using Canva (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3c3ef02314a43a · Markdown: https://rewindex.com/change/i3c3ef02314a43a.md · JSON: https://rewindex.com/api/v1/changes/i3c3ef02314a43a · Generated 2026-10-18T02:55:13.258Z