Changes / 1Password / Device Trust Authentication Service Experiencing Timeout Errors
1Password: Critical incident: Device Trust Authentication Service Experiencing Timeout Errors
Summary
1Password reported a critical Device Trust Authentication Service incident affecting USA/Global, with authentication failures, timeouts and 503 errors. It started at 2026-06-11 21:49 UTC and was resolved at 2026-06-12 23:18 UTC, lasting 25 h 29 min. Authentication services were reported recovered at 06-11 22:32 UTC; the vendor later reported identifying a cause and taking relief steps without specifying details.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Device Trust Authentication Service Experiencing Timeout Errors
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-06-11 21:49 UTC
Before: not present
After: 2026-06-12 23:18 UTC
Before: not present
After: Device Trust Authentication Service, USA/Global - Device Trust Authentication Service
Before: not present
After: We are currently investigating an issue affecting the Device Trust Authentication Service. Customers may experience timeouts or receive 503 responses when attempting to authenticate with Device Trust. Our team is actively working to identify the cause and restore normal service as quickly as possible.
Before: not present
After: Our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service.
Before: not present
After: Our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service. Customers may experience authentication failures, timeouts, or 503 errors when attempting to authenticate with Device Trust.
At this time, there is no significant change in impact or scope to report. Investigation and mitigation efforts remain ongoing, and we will provide another update as soon as additional information becomes available.
Before: not present
After: Authentication services have recovered, and our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service.
Investigation and mitigation efforts remain ongoing, and we will provide another update as soon as additional information becomes available.
Before: not present
After: Our teams have identified a cause of the issues affecting the Device Trust Authentication Service and have taken steps to provide relief. We are seeing improved service performance and are continuing to monitor the situation closely to ensure stability.
We will provide further updates as needed.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Device Trust Authentication Service Experiencing Timeout Errors (this change) 1Password reported a critical Device Trust Authentication Service incident affecting USA/Global, with authentication failures, timeouts and 503 errors. It started at 2026-06-11 21:49 UTC and was resolved at 2026-06-12 23:18 UTC, lasting 25 h 29 min. Authentication services were reported recovered at 06-11 22:32 UTC; the vendor later reported identifying a cause and taking relief steps without specifying details. | Major incident |
All 1Password changes → · 1Password profile · Markdown · JSON