# 1Password: Critical incident: Device Trust Authentication Service Experiencing Timeout Errors

**Summary:** 1Password reported a critical Device Trust Authentication Service incident affecting USA/Global, with authentication failures, timeouts and 503 errors. It started at 2026-06-11 21:49 UTC and was resolved at 2026-06-12 23:18 UTC, lasting 25 h 29 min. Authentication services were reported recovered at 06-11 22:32 UTC; the vendor later reported identifying a cause and taking relief steps without specifying details. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-11 21:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3h5wz8m1ryh4](https://stspg.io/3h5wz8m1ryh4)
- [Company: 1Password](https://rewindex.com/company/1password.md)
- Versions: before (none: first archived) → after incident\_version:302/pfr2v2vwlbvy@cb950e2cae9b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Device Trust Authentication Service Experiencing Timeout Errors
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-11 21:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-12 23:18 UTC
```

**6. Added: Affected components**

```diff
+ Device Trust Authentication Service, USA/Global - Device Trust Authentication Service
```

**7. Added: Update** (investigating) · 2026-06-11 21:49 UTC

```diff
+ We are currently investigating an issue affecting the Device Trust Authentication Service. Customers may experience timeouts or receive 503 responses when attempting to authenticate with Device Trust. Our team is actively working to identify the cause and restore normal service as quickly as possible.
```

**8. Added: Update** (investigating) · 2026-06-11 22:02 UTC

```diff
+ Our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service.
```

**9. Added: Update** (investigating) · 2026-06-11 22:17 UTC

```diff
+ Our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service. Customers may experience authentication failures, timeouts, or 503 errors when attempting to authenticate with Device Trust. At this time, there is no significant change in impact or scope to report. Investigation and mitigation efforts remain ongoing, and we will provide another update as soon as additional information becomes available.
```

**10. Added: Update** (investigating) · 2026-06-11 22:32 UTC

```diff
+ Authentication services have recovered, and our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service.  Investigation and mitigation efforts remain ongoing, and we will provide another update as soon as additional information becomes available.
```

**11. Added: Update** (monitoring) · 2026-06-11 22:47 UTC

```diff
+ Our teams have identified a cause of the issues affecting the Device Trust Authentication Service and have taken steps to provide relief. We are seeing improved service performance and are continuing to monitor the situation closely to ensure stability. We will provide further updates as needed.
```

**12. Added: Update** (resolved) · 2026-06-12 23:18 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-11 21:49 UTC | Critical incident: Device Trust Authentication Service Experiencing Timeout Errors (this change) | outage |

All 1Password changes: [timeline](https://rewindex.com/company/1password/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3be7e17176257e · Markdown: https://rewindex.com/change/i3be7e17176257e.md · JSON: https://rewindex.com/api/v1/changes/i3be7e17176257e · Generated 2026-10-18T01:30:19.791Z