Changes / Salesloft / Certain users are unable to access Conversation Intelligence from within Salesloft/Clari
Salesloft: Major incident: Certain users are unable to access Conversation Intelligence from within Salesloft/Clari
Summary
Certain users could not access Conversation Intelligence within Salesloft/Clari during a major-impact incident from 2026-10-14 13:51 UTC to 2026-10-14 15:41 UTC, lasting 1 h 50 min. Salesloft identified an access-related issue, confirmed resolution for affected users, and said the platform remained available to the majority of users.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Certain users are unable to access Conversation Intelligence from within Salesloft/Clari
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-10-14 13:51 UTC
Before: not present
After: 2026-10-14 15:41 UTC
Before: not present
After: Our engineering team is actively investigating the cause. We will provide updates as more information becomes available.
Before: not present
After: Update: The Conversation Intelligence platform is functioning as expected and available to the majority of users. The impact is limited to only certain users who are unable to access Conversation Intelligence from within the Salesloft/Clari platform.
Our investigation has narrowed the cause down to an access-related issue affecting these users. Our engineering team is actively working toward a resolution, and we will share further updates as we learn more.
Before: not present
After: Our engineering teams have resolved the issue and we are monitoring the fix.
Before: not present
After: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Certain users are unable to access Conversation Intelligence from within Salesloft/Clari (this change) Certain users could not access Conversation Intelligence within Salesloft/Clari during a major-impact incident from 2026-10-14 13:51 UTC to 2026-10-14 15:41 UTC, lasting 1 h 50 min. Salesloft identified an access-related issue, confirmed resolution for affected users, and said the platform remained available to the majority of users. | Major incident |
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