Salesloft change history: Certain users are unable to access Conversation Intelligence from within Salesloft/Clari

Certain users could not access Conversation Intelligence within Salesloft/Clari during a major-impact incident from 2026-10-14 13:51 UTC to 2026-10-14 15:41 UTC, lasting 1 h 50 min. Salesloft identified an access-related issue, confirmed resolution for affected users, and said the platform remained available to the majority of users.