# Salesloft: Major incident: Certain users are unable to access Conversation Intelligence from within Salesloft/Clari

**Summary:** Certain users could not access Conversation Intelligence within Salesloft/Clari during a major-impact incident from 2026-10-14 13:51 UTC to 2026-10-14 15:41 UTC, lasting 1 h 50 min. Salesloft identified an access-related issue, confirmed resolution for affected users, and said the platform remained available to the majority of users. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-14 13:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.salesloft.com/incidents/01M4XAX82YVR8DX04E9259A7H0](https://status.salesloft.com/incidents/01M4XAX82YVR8DX04E9259A7H0)
- [Company: Salesloft](https://rewindex.com/company/salesloft.md)
- Versions: before (none: first archived) → after incident\_version:256/01M4XAX82YVR8DX04E9259A7H0@32e6455cc7f5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Certain users are unable to access Conversation Intelligence from within Salesloft/Clari
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-14 13:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-14 15:41 UTC
```

**6. Added: Update** (investigating) · 2026-10-14 13:51 UTC

```diff
+ Our engineering team is actively investigating the cause. We will provide updates as more information becomes available.
```

**7. Added: Update** (investigating) · 2026-10-14 14:13 UTC

```diff
+ Update: The Conversation Intelligence platform is functioning as expected and available to the majority of users. The impact is limited to only certain users who are unable to access Conversation Intelligence from within the Salesloft/Clari platform. Our investigation has narrowed the cause down to an access-related issue affecting these users. Our engineering team is actively working toward a resolution, and we will share further updates as we learn more.
```

**8. Added: Update** (monitoring) · 2026-10-14 15:28 UTC

```diff
+ Our engineering teams have resolved the issue and we are monitoring the fix.
```

**9. Added: Update** (resolved) · 2026-10-14 15:41 UTC

```diff
+ We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-14 13:51 UTC | Major incident: Certain users are unable to access Conversation Intelligence from within Salesloft/Clari (this change) | outage |

All Salesloft changes: [timeline](https://rewindex.com/company/salesloft/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3a7a86cf9a2546 · Markdown: https://rewindex.com/change/i3a7a86cf9a2546.md · JSON: https://rewindex.com/api/v1/changes/i3a7a86cf9a2546 · Generated 2026-10-18T00:39:12.331Z