Changes / Wix / RESOLVED: Some Users Unable to Access Live Sites in Brazil

Wix: Major incident: RESOLVED: Some Users Unable to Access Live Sites in Brazil

Summary

Wix reported a major outage preventing some users in Brazil from accessing live sites, starting 2025-08-14 22:44 UTC and resolved at 2025-08-15 02:53 UTC (4 h 8 min). Wix attributed the issue to external network conditions with third-party Latin American ISP providers; sites were loading normally at resolution, with no further action required.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 97%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: RESOLVED: Some Users Unable to Access Live Sites in Brazil
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-08-14 22:44 UTC
AddedResolved time#5
Before: not present
After: 2025-08-15 02:53 UTC
AddedAffected components#6
Before: not present
After: Site Loading, Site Loading - Site Loading
AddedUpdateidentified#7
Before: not present
After: We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.
AddedUpdateidentified#8
Before: not present
After: We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.
AddedUpdateidentified#9
Before: not present
After: We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.
AddedUpdatemonitoring#10
Before: not present
After: The routing path issue between a user’s ISP and Wix affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes to ensure stability before closing the incident.
AddedUpdateresolved#11
Before: not present
After: The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: RESOLVED: Some Users Unable to Access Live Sites in Brazil (this change)
Wix reported a major outage preventing some users in Brazil from accessing live sites, starting 2025-08-14 22:44 UTC and resolved at 2025-08-15 02:53 UTC (4 h 8 min). Wix attributed the issue to external network conditions with third-party Latin American ISP providers; sites were loading normally at resolution, with no further action required.
Major incident

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