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Wix: RESOLVED: Some Users Unable to Access Live Sites in Brazil

Impact: majorStatus: resolvedStarted Resolved (4.2 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Wix reported a major outage preventing some users in Brazil from accessing live sites, starting 2025-08-14 22:44 UTC and resolved at 2025-08-15 02:53 UTC (4 h 8 min). Wix attributed the issue to external network conditions with third-party Latin American ISP providers; sites were loading normally at resolution, with no further action required.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Site LoadingSite Loading - Site Loading

Timeline of updates

  1. identified

    We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.

  2. identified

    We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.

  3. identified

    We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.

  4. monitoring

    The routing path issue between a user’s ISP and Wix affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes to ensure stability before closing the incident.

  5. resolved

    The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Wix profile · Recent Wix incidents · Markdown · JSON