# Wix: Major incident: RESOLVED: Some Users Unable to Access Live Sites in Brazil

**Summary:** Wix reported a major outage preventing some users in Brazil from accessing live sites, starting 2025-08-14 22:44 UTC and resolved at 2025-08-15 02:53 UTC (4 h 8 min). Wix attributed the issue to external network conditions with third-party Latin American ISP providers; sites were loading normally at resolution, with no further action required. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-14 22:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/q5ljdzwr8fct](https://stspg.io/q5ljdzwr8fct)
- [Company: Wix](https://rewindex.com/company/wix.md)
- Versions: before (none: first archived) → after incident\_version:267/lgzr4dspxcfb@0b74209f626c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ RESOLVED: Some Users Unable to Access Live Sites in Brazil
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-14 22:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-15 02:53 UTC
```

**6. Added: Affected components**

```diff
+ Site Loading, Site Loading - Site Loading
```

**7. Added: Update** (identified) · 2025-08-14 22:44 UTC

```diff
+ We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side.  We are monitoring their progress and will provide an update once we see the issue is resolved.
```

**8. Added: Update** (identified) · 2025-08-15 00:07 UTC

```diff
+ We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side.   We are monitoring their progress and will provide an update once we see the issue is resolved.
```

**9. Added: Update** (identified) · 2025-08-15 01:32 UTC

```diff
+ We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side.  We are monitoring their progress and will provide an update once we see the issue is resolved.
```

**10. Added: Update** (monitoring) · 2025-08-15 02:36 UTC

```diff
+ The routing path issue between a user’s ISP and Wix affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes to ensure stability before closing the incident.
```

**11. Added: Update** (resolved) · 2025-08-15 02:53 UTC

```diff
+ The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-14 22:44 UTC | Major incident: RESOLVED: Some Users Unable to Access Live Sites in Brazil (this change) | outage |

All Wix changes: [timeline](https://rewindex.com/company/wix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i378783780c1554 · Markdown: https://rewindex.com/change/i378783780c1554.md · JSON: https://rewindex.com/api/v1/changes/i378783780c1554 · Generated 2026-10-18T03:55:54.377Z