Changes / Canva / Media uploads failing for some users
Canva: Major incident: Media uploads failing for some users
Summary
Canva reported a major incident affecting media uploads for some users, starting 2026-03-12 04:33 UTC and resolved at 2026-03-12 04:53 UTC (20 min). Affected users could see an upload failure error; Canva said the incident was mitigated but provided no cause or specific fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Media uploads failing for some users
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-03-12 04:33 UTC
Before: not present
After: 2026-03-12 04:53 UTC
Before: not present
After: Media uploads
Before: not present
After: Media uploads may be failing for some users.
Users may experience the following error message:
"We were unable to upload {{file}}. You might me logged out, offline or Canva's servers are unreachable.
Before: not present
After: Media uploads may be failing for some users.
Users may experience the following error message:
"We were unable to upload {{file}}. You might be logged out, offline or Canva's servers are unreachable."
We are currently investigating and working to mitigate the issue.
Before: not present
After: This incident is now mitigated. Thank you for your patience and understanding.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Media uploads failing for some users (this change) Canva reported a major incident affecting media uploads for some users, starting 2026-03-12 04:33 UTC and resolved at 2026-03-12 04:53 UTC (20 min). Affected users could see an upload failure error; Canva said the incident was mitigated but provided no cause or specific fix. | Major incident |