# Canva: Major incident: Media uploads failing for some users

**Summary:** Canva reported a major incident affecting media uploads for some users, starting 2026-03-12 04:33 UTC and resolved at 2026-03-12 04:53 UTC (20 min). Affected users could see an upload failure error; Canva said the incident was mitigated but provided no cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-12 04:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4szb37rw5wfm](https://stspg.io/4szb37rw5wfm)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/qr51t8jl8fk3@5edf3d4997a3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Media uploads failing for some users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-12 04:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-12 04:53 UTC
```

**6. Added: Affected components**

```diff
+ Media uploads
```

**7. Added: Update** (investigating) · 2026-03-12 04:33 UTC

```diff
+ Media uploads may be failing for some users.  Users may experience the following error message: "We were unable to upload {{file}}. You might me logged out, offline or Canva's servers are unreachable.
```

**8. Added: Update** (investigating) · 2026-03-12 04:34 UTC

```diff
+ Media uploads may be failing for some users.  Users may experience the following error message: "We were unable to upload {{file}}. You might be logged out, offline or Canva's servers are unreachable." We are currently investigating and working to mitigate the issue.
```

**9. Added: Update** (resolved) · 2026-03-12 04:53 UTC

```diff
+ This incident is now mitigated. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-12 04:33 UTC | Major incident: Media uploads failing for some users (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3604b68444b613 · Markdown: https://rewindex.com/change/i3604b68444b613.md · JSON: https://rewindex.com/api/v1/changes/i3604b68444b613 · Generated 2026-10-18T02:54:46.342Z