Changes / Drata / Multiple Policy ack. emails are being sent for archived policies.
Drata: Major incident: Multiple Policy ack. emails are being sent for archived policies.
Summary
Drata reported a major incident affecting some customers: multiple policy acknowledgement emails were sent for archived policies, and all emails, including login-related emails, were delayed. It started at 2025-09-18 14:10 UTC and resolved at 2025-09-18 18:00 UTC; the computed duration was 3 h 49 min. A deployed fix resolved the multiple-email issue and login-email delays.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 90%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Multiple Policy ack. emails are being sent for archived policies.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-09-18 14:10 UTC
Before: not present
After: 2025-09-18 18:00 UTC
Before: not present
After: We've identified an issue impacting some customers in which Policy acknowledgement emails are being sent for archived policies. We have identified the issue and are actively working on a fix.
Before: not present
After: We have identified that all emails are getting delayed which includes login related emails. We are actively working on a fix.
Before: not present
After: A fix for the issue around multiple emails has been deployed. This has fixed the delays in login related emails as well. The incident is resolved.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Multiple Policy ack. emails are being sent for archived policies. (this change) Drata reported a major incident affecting some customers: multiple policy acknowledgement emails were sent for archived policies, and all emails, including login-related emails, were delayed. It started at 2025-09-18 14:10 UTC and resolved at 2025-09-18 18:00 UTC; the computed duration was 3 h 49 min. A deployed fix resolved the multiple-email issue and login-email delays. | Major incident |