# Drata: Major incident: Multiple Policy ack. emails are being sent for archived policies.

**Summary:** Drata reported a major incident affecting some customers: multiple policy acknowledgement emails were sent for archived policies, and all emails, including login-related emails, were delayed. It started at 2025-09-18 14:10 UTC and resolved at 2025-09-18 18:00 UTC; the computed duration was 3 h 49 min. A deployed fix resolved the multiple-email issue and login-email delays. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-09-18 14:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rcgq9f4tr1v5](https://stspg.io/rcgq9f4tr1v5)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/xjgrv0ln63rz@8487101c1371
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Multiple Policy ack. emails are being sent for archived policies.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-18 14:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-18 18:00 UTC
```

**6. Added: Update** (identified) · 2025-09-18 14:10 UTC

```diff
+ We've identified an issue impacting some customers in which Policy acknowledgement emails are being sent for archived policies. We have identified the issue and are actively working on a fix.
```

**7. Added: Update** (identified) · 2025-09-18 16:23 UTC

```diff
+ We have identified that all emails are getting delayed which includes login related emails. We are actively working on a fix.
```

**8. Added: Update** (identified) · 2025-09-18 17:59 UTC

```diff
+ A fix for the issue around multiple emails has been deployed. This has fixed the delays in login related emails as well. The incident is resolved.
```

**9. Added: Update** (resolved) · 2025-09-18 18:00 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-18 14:10 UTC | Major incident: Multiple Policy ack. emails are being sent for archived policies. (this change) | degradation |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3588be29d33b9f · Markdown: https://rewindex.com/change/i3588be29d33b9f.md · JSON: https://rewindex.com/api/v1/changes/i3588be29d33b9f · Generated 2026-10-18T02:55:08.783Z