Drata: Multiple Policy ack. emails are being sent for archived policies.
Drata reported a major incident affecting some customers: multiple policy acknowledgement emails were sent for archived policies, and all emails, including login-related emails, were delayed. It started at 2025-09-18 14:10 UTC and resolved at 2025-09-18 18:00 UTC; the computed duration was 3 h 49 min. A deployed fix resolved the multiple-email issue and login-email delays.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- identified
We've identified an issue impacting some customers in which Policy acknowledgement emails are being sent for archived policies. We have identified the issue and are actively working on a fix.
- identified
We have identified that all emails are getting delayed which includes login related emails. We are actively working on a fix.
- identified
A fix for the issue around multiple emails has been deployed. This has fixed the delays in login related emails as well. The incident is resolved.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Multiple Policy ack. emails are being sent for archived policies. 2025-09-18 14:10 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Drata profile · Recent Drata incidents · Markdown · JSON