# Drata: Multiple Policy ack. emails are being sent for archived policies.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-18 14:10 UTC · Resolved: 2025-09-18 18:00 UTC · Duration: 3.8 h
- Updates: 4
- [Vendor status page: https://stspg.io/rcgq9f4tr1v5](https://stspg.io/rcgq9f4tr1v5)
- [Company: Drata](https://rewindex.com/company/drata.md)

## Summary

Drata reported a major incident affecting some customers: multiple policy acknowledgement emails were sent for archived policies, and all emails, including login-related emails, were delayed. It started at 2025-09-18 14:10 UTC and resolved at 2025-09-18 18:00 UTC; the computed duration was 3 h 49 min. A deployed fix resolved the multiple-email issue and login-email delays. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-09-18 14:10 UTC: We've identified an issue impacting some customers in which Policy acknowledgement emails are being sent for archived policies. We have identified the issue and are actively working on a fix.
- **identified** 2025-09-18 16:23 UTC: We have identified that all emails are getting delayed which includes login related emails. We are actively working on a fix.
- **identified** 2025-09-18 17:59 UTC: A fix for the issue around multiple emails has been deployed. This has fixed the delays in login related emails as well. The incident is resolved.
- **resolved** 2025-09-18 18:00 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-09-18 14:10 UTC: [Major incident: Multiple Policy ack. emails are being sent for archived policies.](https://rewindex.com/change/i3588be29d33b9f.md)


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Canonical: https://rewindex.com/company/drata/incidents/xjgrv0ln63rz · Markdown: https://rewindex.com/company/drata/incidents/xjgrv0ln63rz.md · JSON: https://rewindex.com/api/v1/companies/drata/incidents/xjgrv0ln63rz · Generated 2026-10-18T10:40:44.863Z