Changes / Dropbox / DocSend unavailable
Dropbox: Major incident: DocSend unavailable
Summary
DocSend was unavailable in a major-impact incident that started at 2025-01-22 15:45 UTC and was resolved at 2025-01-22 15:52 UTC; the computed duration was 6 min. Customers could have experienced errors or long load times. Dropbox did not state a cause or fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: DocSend unavailable
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-01-22 15:45 UTC
Before: not present
After: 2025-01-22 15:52 UTC
Before: not present
After: DocSend
Before: not present
After: DocSend is currently unavailable, we are investigating the issue.
Before: not present
After: Issue is resolved. Customers could have experienced errors or long load times from 14:21 to 14:24 UTC and 15:32 to 15:31 UTC
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: DocSend unavailable (this change) DocSend was unavailable in a major-impact incident that started at 2025-01-22 15:45 UTC and was resolved at 2025-01-22 15:52 UTC; the computed duration was 6 min. Customers could have experienced errors or long load times. Dropbox did not state a cause or fix. | Major incident |