# Dropbox: Major incident: DocSend unavailable

**Summary:** DocSend was unavailable in a major-impact incident that started at 2025-01-22 15:45 UTC and was resolved at 2025-01-22 15:52 UTC; the computed duration was 6 min. Customers could have experienced errors or long load times. Dropbox did not state a cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-01-22 15:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/x6vpwvpzhh34](https://stspg.io/x6vpwvpzhh34)
- [Company: Dropbox](https://rewindex.com/company/dropbox.md)
- Versions: before (none: first archived) → after incident\_version:100/np9rsdc10d1m@c2bc03aa1830
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ DocSend unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-22 15:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-22 15:52 UTC
```

**6. Added: Affected components**

```diff
+ DocSend
```

**7. Added: Update** (investigating) · 2025-01-22 15:45 UTC

```diff
+ DocSend is currently unavailable, we are investigating the issue.
```

**8. Added: Update** (resolved) · 2025-01-22 15:52 UTC

```diff
+ Issue is resolved. Customers could have experienced errors or long load times from 14:21 to 14:24 UTC and 15:32 to 15:31 UTC
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-22 15:45 UTC | Major incident: DocSend unavailable (this change) | outage |

All Dropbox changes: [timeline](https://rewindex.com/company/dropbox/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i35712e3dd1a689 · Markdown: https://rewindex.com/change/i35712e3dd1a689.md · JSON: https://rewindex.com/api/v1/changes/i35712e3dd1a689 · Generated 2026-10-18T02:55:05.760Z