Companies / Dropbox / incidents

Dropbox: DocSend unavailable

Impact: majorStatus: resolvedStarted Resolved (7 min)2 updatesSource: stspg.io (opens in new tab)
Summary

DocSend was unavailable in a major-impact incident that started at 2025-01-22 15:45 UTC and was resolved at 2025-01-22 15:52 UTC; the computed duration was 6 min. Customers could have experienced errors or long load times. Dropbox did not state a cause or fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: DocSend

Timeline of updates

  1. investigating

    DocSend is currently unavailable, we are investigating the issue.

  2. resolved

    Issue is resolved. Customers could have experienced errors or long load times from 14:21 to 14:24 UTC and 15:32 to 15:31 UTC

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dropbox profile · Recent Dropbox incidents · Markdown · JSON