# Dropbox: DocSend unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-22 15:45 UTC · Resolved: 2025-01-22 15:52 UTC · Duration: 7 min
- Updates: 2 · Affected components: DocSend
- [Vendor status page: https://stspg.io/x6vpwvpzhh34](https://stspg.io/x6vpwvpzhh34)
- [Company: Dropbox](https://rewindex.com/company/dropbox.md)

## Summary

DocSend was unavailable in a major-impact incident that started at 2025-01-22 15:45 UTC and was resolved at 2025-01-22 15:52 UTC; the computed duration was 6 min. Customers could have experienced errors or long load times. Dropbox did not state a cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-01-22 15:45 UTC: DocSend is currently unavailable, we are investigating the issue.
- **resolved** 2025-01-22 15:52 UTC: Issue is resolved. Customers could have experienced errors or long load times from 14:21 to 14:24 UTC and 15:32 to 15:31 UTC

## Rewindex changes for this incident

- 2025-01-22 15:45 UTC: [Major incident: DocSend unavailable](https://rewindex.com/change/i35712e3dd1a689.md)


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Canonical: https://rewindex.com/company/dropbox/incidents/np9rsdc10d1m · Markdown: https://rewindex.com/company/dropbox/incidents/np9rsdc10d1m.md · JSON: https://rewindex.com/api/v1/companies/dropbox/incidents/np9rsdc10d1m · Generated 2026-10-18T09:37:25.231Z