Changes / Monday.com / Investigating issues with Templates

Monday.com: Critical incident: Investigating issues with Templates

Summary

Monday.com reported a critical incident affecting pre-built templates in AUS - Other Functionalities and Other Functionalities, starting 2025-09-29 11:35 UTC and resolved at 2025-09-29 11:57 UTC (21 min). A fix was implemented; customers were advised to refresh their browsers to access the platform.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 97%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Investigating issues with Templates
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-09-29 11:35 UTC
AddedResolved time#5
Before: not present
After: 2025-09-29 11:57 UTC
AddedAffected components#6
Before: not present
After: AUS - Other Functionalities, Other Functionalities
AddedUpdateinvestigating#7
Before: not present
After: We are currently experiencing issues related to pre-built templates. Our dedicated team is working to resolve this as quickly as possible
AddedUpdateidentified#8
Before: not present
After: Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring results to ensure full system stability.
AddedUpdateresolved#10
Before: not present
After: The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Investigating issues with Templates (this change)
Monday.com reported a critical incident affecting pre-built templates in AUS - Other Functionalities and Other Functionalities, starting 2025-09-29 11:35 UTC and resolved at 2025-09-29 11:57 UTC (21 min). A fix was implemented; customers were advised to refresh their browsers to access the platform.
Major incident

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