# Monday.com: Critical incident: Investigating issues with Templates

**Summary:** Monday.com reported a critical incident affecting pre-built templates in AUS - Other Functionalities and Other Functionalities, starting 2025-09-29 11:35 UTC and resolved at 2025-09-29 11:57 UTC (21 min). A fix was implemented; customers were advised to refresh their browsers to access the platform. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-29 11:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/twwgkfffwl8g](https://stspg.io/twwgkfffwl8g)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)
- Versions: before (none: first archived) → after incident\_version:109/xn785sy5zxn3@9aac725fd352
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating issues with Templates
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-29 11:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-29 11:57 UTC
```

**6. Added: Affected components**

```diff
+ AUS - Other Functionalities, Other Functionalities
```

**7. Added: Update** (investigating) · 2025-09-29 11:35 UTC

```diff
+ We are currently experiencing issues related to pre-built templates. Our dedicated team is working to resolve this as quickly as possible
```

**8. Added: Update** (identified) · 2025-09-29 11:42 UTC

```diff
+ Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.
```

**9. Added: Update** (monitoring) · 2025-09-29 11:44 UTC

```diff
+ A fix has been implemented and we are monitoring results to ensure full system stability.
```

**10. Added: Update** (resolved) · 2025-09-29 11:57 UTC

```diff
+ The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-29 11:35 UTC | Critical incident: Investigating issues with Templates (this change) | outage |

All Monday.com changes: [timeline](https://rewindex.com/company/monday-com/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i334a9468328dca · Markdown: https://rewindex.com/change/i334a9468328dca.md · JSON: https://rewindex.com/api/v1/changes/i334a9468328dca · Generated 2026-10-18T02:28:18.600Z