Monday.com: Investigating issues with Templates

Impact: criticalStatus: resolvedStarted 2025-09-29 11:35 UTCResolved 2025-09-29 11:57 UTC (22 min)4 updatesSource: stspg.io

Summary

Monday.com reported a critical incident affecting pre-built templates in AUS - Other Functionalities and Other Functionalities, starting 2025-09-29 11:35 UTC and resolved at 2025-09-29 11:57 UTC (21 min). A fix was implemented; customers were advised to refresh their browsers to access the platform.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AUS - Other FunctionalitiesOther Functionalities

Timeline of updates

investigating2025-09-29 11:35 UTC
We are currently experiencing issues related to pre-built templates. Our dedicated team is working to resolve this as quickly as possible
identified2025-09-29 11:42 UTC
Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.
monitoring2025-09-29 11:44 UTC
A fix has been implemented and we are monitoring results to ensure full system stability.
resolved2025-09-29 11:57 UTC
The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

Rewindex changes for this incident

Critical incident: Investigating issues with Templates 2025-09-29 11:35 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Monday.com profile · Recent Monday.com incidents · Markdown · JSON