# Monday.com: Investigating issues with Templates

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-09-29 11:35 UTC · Resolved: 2025-09-29 11:57 UTC · Duration: 22 min
- Updates: 4 · Affected components: AUS - Other Functionalities, Other Functionalities
- [Vendor status page: https://stspg.io/twwgkfffwl8g](https://stspg.io/twwgkfffwl8g)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)

## Summary

Monday.com reported a critical incident affecting pre-built templates in AUS - Other Functionalities and Other Functionalities, starting 2025-09-29 11:35 UTC and resolved at 2025-09-29 11:57 UTC (21 min). A fix was implemented; customers were advised to refresh their browsers to access the platform. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-29 11:35 UTC: We are currently experiencing issues related to pre-built templates. Our dedicated team is working to resolve this as quickly as possible
- **identified** 2025-09-29 11:42 UTC: Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.
- **monitoring** 2025-09-29 11:44 UTC: A fix has been implemented and we are monitoring results to ensure full system stability.
- **resolved** 2025-09-29 11:57 UTC: The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

## Rewindex changes for this incident

- 2025-09-29 11:35 UTC: [Critical incident: Investigating issues with Templates](https://rewindex.com/change/i334a9468328dca.md)


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Canonical: https://rewindex.com/company/monday-com/incidents/xn785sy5zxn3 · Markdown: https://rewindex.com/company/monday-com/incidents/xn785sy5zxn3.md · JSON: https://rewindex.com/api/v1/companies/monday-com/incidents/xn785sy5zxn3 · Generated 2026-10-18T12:42:38.571Z