Changes / Jira / Performance and access related issues with Jira
Jira: Critical incident: Performance and access related issues with Jira
Summary
Jira recorded a critical service-access incident affecting some Central European users, starting 2026-08-07 11:30 UTC and resolved 2026-08-07 12:52 UTC (1 h 21 min). The vendor separately reported user impact between 10:27 UTC and 11:49 UTC, applied a fix, and confirmed normal service for all customers.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Performance and access related issues with Jira
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-08-07 11:30 UTC
Before: not present
After: 2026-08-07 12:52 UTC
Before: not present
After: Administration, Authentication and User Management, Automation for Jira, Create and edit, Marketplace, Mobile, Notifications, Purchasing & Licensing, Search, Signup, Viewing content
Before: not present
After: We are investigating issues affecting your services.
We are actively working to identify the cause and resolve the issue. We will provide further updates within one hour.
Before: not present
After: Some customers experienced issues accessing affected services in the Central European region.
We have been able to apply the fix to mitigate the issues and we are seeing recovery. We continue to monitor the situation and should be fully recovered soon.
We should be able to provide more updates in the next one hour or earlier.
Before: not present
After: On August 7th - 2026, between 10:27 UTC to 11:49 UTC, some users in the Central European region may have experienced service access issues.
The issue has now been resolved and the service is operating normally for all the customers.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Performance and access related issues with Jira (this change) Jira recorded a critical service-access incident affecting some Central European users, starting 2026-08-07 11:30 UTC and resolved 2026-08-07 12:52 UTC (1 h 21 min). The vendor separately reported user impact between 10:27 UTC and 11:49 UTC, applied a fix, and confirmed normal service for all customers. | Major incident |