# Jira: Critical incident: Performance and access related issues with Jira

**Summary:** Jira recorded a critical service-access incident affecting some Central European users, starting 2026-08-07 11:30 UTC and resolved 2026-08-07 12:52 UTC (1 h 21 min). The vendor separately reported user impact between 10:27 UTC and 11:49 UTC, applied a fix, and confirmed normal service for all customers. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-07 11:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/n736m77txn89](https://stspg.io/n736m77txn89)
- [Company: Jira](https://rewindex.com/company/jira.md)
- Versions: before (none: first archived) → after incident\_version:103/tv6rfjx9233y@5b5602c594e8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Performance and access related issues with Jira
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-07 11:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-07 12:52 UTC
```

**6. Added: Affected components**

```diff
+ Administration, Authentication and User Management, Automation for Jira, Create and edit, Marketplace, Mobile, Notifications, Purchasing & Licensing, Search, Signup, Viewing content
```

**7. Added: Update** (investigating) · 2026-08-07 11:30 UTC

```diff
+ We are investigating issues affecting your services. We are actively working to identify the cause and resolve the issue. We will provide further updates within one hour.
```

**8. Added: Update** (monitoring) · 2026-08-07 12:22 UTC

```diff
+ Some customers experienced issues accessing affected services in the Central European region. We have been able to apply the fix to mitigate the issues and we are seeing recovery. We continue to monitor the situation and should be fully recovered soon.  We should be able to provide more updates in the next one hour or earlier.
```

**9. Added: Update** (resolved) · 2026-08-07 12:52 UTC

```diff
+ On August 7th - 2026, between 10:27 UTC to 11:49 UTC, some users in the Central European region may have experienced service access issues. The issue has now been resolved and the service is operating normally for all the customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-07 11:30 UTC | Critical incident: Performance and access related issues with Jira (this change) | outage |

All Jira changes: [timeline](https://rewindex.com/company/jira/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2c9bd56c7c950c · Markdown: https://rewindex.com/change/i2c9bd56c7c950c.md · JSON: https://rewindex.com/api/v1/changes/i2c9bd56c7c950c · Generated 2026-10-18T03:31:47.052Z