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ChangesSynthesiaApp failing to load

Synthesia: Major incident: App failing to load

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Synthesia removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: App failing to load
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-01-20 11:39 UTC
AddedResolved time#5
Before: not present
After: 2026-01-20 11:57 UTC
AddedAffected components#6
Before: not present
After: Editor
AddedUpdateinvestigating#7
Before: not present
After: We're currently aware an issue resulting in the app failing to load from some users. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
AddedUpdateresolved#8
Before: not present
After: Our Engineering Teams have now released a fix, and the issue has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Tuesday, January 20

1 incident change

All Synthesia changesSynthesia profileMarkdownJSON