# Synthesia: Major incident: App failing to load

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-01-20 11:39 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/lwbwy3f4zc64](https://stspg.io/lwbwy3f4zc64)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)
- Versions: before (none: first archived) → after incident\_version:723/z9tgwjs08ch5@3650fb5e2df2
- Change 1 of 1 for this incident

Incident page (full timeline): [App failing to load](https://rewindex.com/company/synthesia/incidents/z9tgwjs08ch5.md)
## What changed

**1. Added: Title**

```diff
+ App failing to load
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-20 11:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-20 11:57 UTC
```

**6. Added: Affected components**

```diff
+ Editor
```

**7. Added: Update** (investigating) · 2026-01-20 11:39 UTC

```diff
+ We're currently aware an issue resulting in the app failing to load from some users. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
```

**8. Added: Update** (resolved) · 2026-01-20 11:57 UTC

```diff
+ Our Engineering Teams have now released a fix, and the issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-20 11:39 UTC | Major incident: App failing to load (this change) | major |

All Synthesia changes: [timeline](https://rewindex.com/company/synthesia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2be23996dda850 · Markdown: https://rewindex.com/change/i2be23996dda850.md · JSON: https://rewindex.com/api/v1/changes/i2be23996dda850 · Generated 2026-10-19T21:43:54.034Z