Changes / 1Password / Some users are unable to interact with the admin console
1Password: Major incident: Some users are unable to interact with the admin console
Summary
1Password reported a major incident causing admin console interaction errors and sign-in errors for some users, affecting listed components in Canada, Enterprise, Europe and USA/Global. It started at 2025-09-25 15:43 UTC and was resolved at 2025-09-25 17:22 UTC, lasting 1 h 38 min. Engineering rolled out mitigation at 16:33 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users are unable to interact with the admin console
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-09-25 15:43 UTC
Before: not present
After: 2025-09-25 17:22 UTC
Before: not present
After: Admin console, Canada - Admin console, Canada - Sign in, Enterprise - Admin console, Enterprise - Sign in, Europe - Admin console, Europe - Sign in, Sign in, USA/Global - Admin console, USA/Global - Sign in
Before: not present
After: We are actively investigating an issue where some users are encountering errors when interacting with the admin console, which leads to errors during sign-in.
Before: not present
After: Our engineering team has rolled out mitigation to remedy affected users. We are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users are unable to interact with the admin console (this change) 1Password reported a major incident causing admin console interaction errors and sign-in errors for some users, affecting listed components in Canada, Enterprise, Europe and USA/Global. It started at 2025-09-25 15:43 UTC and was resolved at 2025-09-25 17:22 UTC, lasting 1 h 38 min. Engineering rolled out mitigation at 16:33 UTC. | Major incident |
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