# 1Password: Major incident: Some users are unable to interact with the admin console

**Summary:** 1Password reported a major incident causing admin console interaction errors and sign-in errors for some users, affecting listed components in Canada, Enterprise, Europe and USA/Global. It started at 2025-09-25 15:43 UTC and was resolved at 2025-09-25 17:22 UTC, lasting 1 h 38 min. Engineering rolled out mitigation at 16:33 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-25 15:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vxmrb8r6166s](https://stspg.io/vxmrb8r6166s)
- [Company: 1Password](https://rewindex.com/company/1password.md)
- Versions: before (none: first archived) → after incident\_version:302/nf0y43b5d2nm@7449ac45a686
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users are unable to interact with the admin console
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-25 15:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-25 17:22 UTC
```

**6. Added: Affected components**

```diff
+ Admin console, Canada - Admin console, Canada - Sign in, Enterprise - Admin console, Enterprise - Sign in, Europe - Admin console, Europe - Sign in, Sign in, USA/Global - Admin console, USA/Global - Sign in
```

**7. Added: Update** (investigating) · 2025-09-25 15:43 UTC

```diff
+ We are actively investigating an issue where some users are encountering errors when interacting with the admin console, which leads to errors during sign-in.
```

**8. Added: Update** (monitoring) · 2025-09-25 16:33 UTC

```diff
+ Our engineering team has rolled out mitigation to remedy affected users. We are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-09-25 17:22 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-25 15:43 UTC | Major incident: Some users are unable to interact with the admin console (this change) | outage |

All 1Password changes: [timeline](https://rewindex.com/company/1password/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i2a3dc708cd20c6 · Markdown: https://rewindex.com/change/i2a3dc708cd20c6.md · JSON: https://rewindex.com/api/v1/changes/i2a3dc708cd20c6 · Generated 2026-10-18T02:28:06.714Z