Changes / Pinecone / Some users may be unable to access the Pinecone web console. All API services remain fully operational.
Pinecone: Major incident: Some users may be unable to access the Pinecone web console. All API services remain fully operational.
Summary
Some users could not access Pinecone’s web console during a major-impact outage; all API services remained fully operational. The incident started at 2025-10-20 17:43 UTC and was resolved at 2025-10-20 18:00 UTC, lasting 16 min. Pinecone reported implementing a fix and monitoring the results.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users may be unable to access the Pinecone web console. All API services remain fully operational.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-20 17:43 UTC
Before: not present
After: 2025-10-20 18:00 UTC
Before: not present
After: Console
Before: not present
After: We are currently investigating this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users may be unable to access the Pinecone web console. All API services remain fully operational. (this change) Some users could not access Pinecone’s web console during a major-impact outage; all API services remained fully operational. The incident started at 2025-10-20 17:43 UTC and was resolved at 2025-10-20 18:00 UTC, lasting 16 min. Pinecone reported implementing a fix and monitoring the results. | Major incident |