# Pinecone: Major incident: Some users may be unable to access the Pinecone web console. All API services remain fully operational.

**Summary:** Some users could not access Pinecone’s web console during a major-impact outage; all API services remained fully operational. The incident started at 2025-10-20 17:43 UTC and was resolved at 2025-10-20 18:00 UTC, lasting 16 min. Pinecone reported implementing a fix and monitoring the results. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 17:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ll62j2qcb5yr](https://stspg.io/ll62j2qcb5yr)
- [Company: Pinecone](https://rewindex.com/company/pinecone.md)
- Versions: before (none: first archived) → after incident\_version:35/xl3pvymk2jq7@3ea6f802eeaf
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may be unable to access the Pinecone web console. All API services remain fully operational.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 17:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 18:00 UTC
```

**6. Added: Affected components**

```diff
+ Console
```

**7. Added: Update** (investigating) · 2025-10-20 17:05 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2025-10-20 17:43 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-10-20 18:00 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 17:43 UTC | Major incident: Some users may be unable to access the Pinecone web console. All API services remain fully operational. (this change) | outage |

All Pinecone changes: [timeline](https://rewindex.com/company/pinecone/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2a010ccfc3177b · Markdown: https://rewindex.com/change/i2a010ccfc3177b.md · JSON: https://rewindex.com/api/v1/changes/i2a010ccfc3177b · Generated 2026-10-18T02:54:39.776Z