Pinecone: Some users may be unable to access the Pinecone web console. All API services remain fully operational.

Impact: majorStatus: resolvedStarted 2025-10-20 17:43 UTCResolved 2025-10-20 18:00 UTC (17 min)3 updatesSource: stspg.io

Summary

Some users could not access Pinecone’s web console during a major-impact outage; all API services remained fully operational. The incident started at 2025-10-20 17:43 UTC and was resolved at 2025-10-20 18:00 UTC, lasting 16 min. Pinecone reported implementing a fix and monitoring the results.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Console

Timeline of updates

investigating2025-10-20 17:05 UTC
We are currently investigating this issue.
monitoring2025-10-20 17:43 UTC
A fix has been implemented and we are monitoring the results.
resolved2025-10-20 18:00 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Some users may be unable to access the Pinecone web console. All API services remain fully operational. 2025-10-20 17:43 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pinecone profile · Recent Pinecone incidents · Markdown · JSON