# Pinecone: Some users may be unable to access the Pinecone web console. All API services remain fully operational.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 17:43 UTC · Resolved: 2025-10-20 18:00 UTC · Duration: 17 min
- Updates: 3 · Affected components: Console
- [Vendor status page: https://stspg.io/ll62j2qcb5yr](https://stspg.io/ll62j2qcb5yr)
- [Company: Pinecone](https://rewindex.com/company/pinecone.md)

## Summary

Some users could not access Pinecone’s web console during a major-impact outage; all API services remained fully operational. The incident started at 2025-10-20 17:43 UTC and was resolved at 2025-10-20 18:00 UTC, lasting 16 min. Pinecone reported implementing a fix and monitoring the results. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-20 17:05 UTC: We are currently investigating this issue.
- **monitoring** 2025-10-20 17:43 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-10-20 18:00 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-20 17:43 UTC: [Major incident: Some users may be unable to access the Pinecone web console. All API services remain fully operational.](https://rewindex.com/change/i2a010ccfc3177b.md)


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Canonical: https://rewindex.com/company/pinecone/incidents/xl3pvymk2jq7 · Markdown: https://rewindex.com/company/pinecone/incidents/xl3pvymk2jq7.md · JSON: https://rewindex.com/api/v1/companies/pinecone/incidents/xl3pvymk2jq7 · Generated 2026-10-18T12:33:44.877Z