Changes / Hootsuite / LinkedIn Authentication Issues
Hootsuite: Major incident: LinkedIn Authentication Issues
Summary
A major LinkedIn authentication outage affected Hootsuite Web Application and Hootsuite Mobile Application, causing some connections and reconnections for LinkedIn Profiles and LinkedIn Company Pages to fail. Hootsuite attributed this to LinkedIn internal API instability affecting the authorization profile-information endpoint. It started at 2026-05-20 09:34 UTC and was resolved at 2026-05-20 16:22 UTC; reported duration: 6 h 47 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: LinkedIn Authentication Issues
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After: major
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After: resolved
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After: 2026-05-20 09:34 UTC
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After: 2026-05-20 16:22 UTC
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After: Hootsuite Mobile Application, Hootsuite Web Application
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After: We are aware of an issue affecting users attempting to connect or reconnect LinkedIn accounts on Hootsuite. LinkedIn is currently experiencing internal API instability that is impacting the profile information endpoint used during the authorization process. Some authentication and re-authentication attempts for LinkedIn Profiles and LinkedIn Company Pages may fail as a result.
This issue originates on LinkedIn's side. We are actively monitoring the situation and will provide updates as they become available.
Thank you for your kind patience and understanding.
Before: not present
After: After an extended monitoring period, we can confirm that the LinkedIn issue affecting users attempting to connect or reconnect LinkedIn accounts on Hootsuite have been resolved. Thanks for your patience.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: LinkedIn Authentication Issues (this change) A major LinkedIn authentication outage affected Hootsuite Web Application and Hootsuite Mobile Application, causing some connections and reconnections for LinkedIn Profiles and LinkedIn Company Pages to fail. Hootsuite attributed this to LinkedIn internal API instability affecting the authorization profile-information endpoint. It started at 2026-05-20 09:34 UTC and was resolved at 2026-05-20 16:22 UTC; reported duration: 6 h 47 min. | Major incident |
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