# Hootsuite: Major incident: LinkedIn Authentication Issues

**Summary:** A major LinkedIn authentication outage affected Hootsuite Web Application and Hootsuite Mobile Application, causing some connections and reconnections for LinkedIn Profiles and LinkedIn Company Pages to fail. Hootsuite attributed this to LinkedIn internal API instability affecting the authorization profile-information endpoint. It started at 2026-05-20 09:34 UTC and was resolved at 2026-05-20 16:22 UTC; reported duration: 6 h 47 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-20 09:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/tg8yw9dpfc1m](https://stspg.io/tg8yw9dpfc1m)
- [Company: Hootsuite](https://rewindex.com/company/hootsuite.md)
- Versions: before (none: first archived) → after incident\_version:245/y161lr555skx@f120199a49e7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ LinkedIn Authentication Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-20 09:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-20 16:22 UTC
```

**6. Added: Affected components**

```diff
+ Hootsuite Mobile Application, Hootsuite Web Application
```

**7. Added: Update** (investigating) · 2026-05-20 09:34 UTC

```diff
+ We are aware of an issue affecting users attempting to connect or reconnect LinkedIn accounts on Hootsuite. LinkedIn is currently experiencing internal API instability that is impacting the profile information endpoint used during the authorization process. Some authentication and re-authentication attempts for LinkedIn Profiles and LinkedIn Company Pages may fail as a result. This issue originates on LinkedIn's side. We are actively monitoring the situation and will provide updates as they become available. Thank you for your kind patience and understanding.
```

**8. Added: Update** (resolved) · 2026-05-20 16:22 UTC

```diff
+ After an extended monitoring period, we can confirm that the LinkedIn issue affecting users attempting to connect or reconnect LinkedIn accounts on Hootsuite have been resolved. Thanks for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-20 09:34 UTC | Major incident: LinkedIn Authentication Issues (this change) | outage |

All Hootsuite changes: [timeline](https://rewindex.com/company/hootsuite/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2649a940ee51b9 · Markdown: https://rewindex.com/change/i2649a940ee51b9.md · JSON: https://rewindex.com/api/v1/changes/i2649a940ee51b9 · Generated 2026-10-18T00:39:22.505Z