Changes / Lightdash / Performance degraded on dashboards and scheduled deliveries
Lightdash: Major incident: Performance degraded on dashboards and scheduled deliveries
Summary
Lightdash reported major performance degradation in EU and US Cloud dashboards and scheduled deliveries, with load times over one minute due to its feature flag provider’s outage. Starting 2024-02-28 16:34 UTC, the incident lasted 2 h 7 min and was resolved at 2024-02-28 18:42 UTC after a fix was deployed to all customers.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 91%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Performance degraded on dashboards and scheduled deliveries
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After: major
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After: resolved
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After: 2024-02-28 16:34 UTC
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After: 2024-02-28 18:42 UTC
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After: Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (US), Lightdash Cloud (US)
Before: not present
After: Dashboards and scheduled deliveries are experiencing degraded performance (>1 minute) load times due to a service outage with our feature flag provider (https://status.posthog.com)
We're currently removing any calls to this service to return Lightdash to normal. Please subscribe for updates.
Before: not present
After: We're currently deploying a fix to all customers, once this is deployed we'll begin monitoring the fix to ensure we've restored services to normal.
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After: We are continuing to work on a fix for this issue.
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After: We've deployed a fix to all customers and are monitoring performance closely. Users are reporting normal loading times.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Performance degraded on dashboards and scheduled deliveries (this change) Lightdash reported major performance degradation in EU and US Cloud dashboards and scheduled deliveries, with load times over one minute due to its feature flag provider’s outage. Starting 2024-02-28 16:34 UTC, the incident lasted 2 h 7 min and was resolved at 2024-02-28 18:42 UTC after a fix was deployed to all customers. | Major incident |
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