# Lightdash: Major incident: Performance degraded on dashboards and scheduled deliveries

**Summary:** Lightdash reported major performance degradation in EU and US Cloud dashboards and scheduled deliveries, with load times over one minute due to its feature flag provider’s outage. Starting 2024-02-28 16:34 UTC, the incident lasted 2 h 7 min and was resolved at 2024-02-28 18:42 UTC after a fix was deployed to all customers. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-02-28 16:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bp9t8zrqyqsg](https://stspg.io/bp9t8zrqyqsg)
- [Company: Lightdash](https://rewindex.com/company/lightdash.md)
- Versions: before (none: first archived) → after incident\_version:68/279hxw1f6777@bc574fdbd813
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Performance degraded on dashboards and scheduled deliveries
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-02-28 16:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-02-28 18:42 UTC
```

**6. Added: Affected components**

```diff
+ Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (US), Lightdash Cloud (US)
```

**7. Added: Update** (identified) · 2024-02-28 16:34 UTC

```diff
+ Dashboards and scheduled deliveries are experiencing degraded performance (>1 minute) load times due to a service outage with our feature flag provider (https://status.posthog.com) We're currently removing any calls to this service to return Lightdash to normal. Please subscribe for updates.
```

**8. Added: Update** (identified) · 2024-02-28 17:06 UTC

```diff
+ We're currently deploying a fix to all customers, once this is deployed we'll begin monitoring the fix to ensure we've restored services to normal.
```

**9. Added: Update** (identified) · 2024-02-28 17:09 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (monitoring) · 2024-02-28 17:54 UTC

```diff
+ We've deployed a fix to all customers and are monitoring performance closely. Users are reporting normal loading times.
```

**11. Added: Update** (resolved) · 2024-02-28 18:42 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-02-28 16:34 UTC | Major incident: Performance degraded on dashboards and scheduled deliveries (this change) | degradation |

All Lightdash changes: [timeline](https://rewindex.com/company/lightdash/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2558811b9998ab · Markdown: https://rewindex.com/change/i2558811b9998ab.md · JSON: https://rewindex.com/api/v1/changes/i2558811b9998ab · Generated 2026-10-18T02:55:26.308Z