Changes / Wix / Periodical Issues With Site Access From Some Internet Providers in Brazil
Wix: Major incident: Periodical Issues With Site Access From Some Internet Providers in Brazil
Summary
Wix reported a major site-access outage affecting some visitors using certain internet providers in Brazil, starting 2025-08-27 23:36 UTC and resolved at 2025-08-28 04:57 UTC, lasting 5 h 20 min. Wix attributed it to routing between customers’ ISPs and Wix before reaching Wix infrastructure, said it could not resolve it internally, and advised affected customers to contact their ISP.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Periodical Issues With Site Access From Some Internet Providers in Brazil
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-08-27 23:36 UTC
Before: not present
After: 2025-08-28 04:57 UTC
Before: not present
After: Site Loading, Site Loading - Site Loading
Before: not present
After: We're aware of an issue with accessing Wix sites for some visitors from Brazil.
We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end.
In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue.
Before: not present
After: We're aware of an issue with accessing Wix sites for some visitors from Brazil.
We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end.
In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue
As a possible workaround, please attempt to access the site by typing www. or the full domain with https://
Please keep in mind that the workaround does not work for everyone.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Periodical Issues With Site Access From Some Internet Providers in Brazil (this change) Wix reported a major site-access outage affecting some visitors using certain internet providers in Brazil, starting 2025-08-27 23:36 UTC and resolved at 2025-08-28 04:57 UTC, lasting 5 h 20 min. Wix attributed it to routing between customers’ ISPs and Wix before reaching Wix infrastructure, said it could not resolve it internally, and advised affected customers to contact their ISP. | Major incident |