# Wix: Major incident: Periodical Issues With Site Access From Some Internet Providers in Brazil

**Summary:** Wix reported a major site-access outage affecting some visitors using certain internet providers in Brazil, starting 2025-08-27 23:36 UTC and resolved at 2025-08-28 04:57 UTC, lasting 5 h 20 min. Wix attributed it to routing between customers’ ISPs and Wix before reaching Wix infrastructure, said it could not resolve it internally, and advised affected customers to contact their ISP. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-27 23:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/g8cfjct9k1jd](https://stspg.io/g8cfjct9k1jd)
- [Company: Wix](https://rewindex.com/company/wix.md)
- Versions: before (none: first archived) → after incident\_version:267/yys03mmtcmxz@b6a56864a80c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Periodical Issues With Site Access From Some Internet Providers in Brazil
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-27 23:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-28 04:57 UTC
```

**6. Added: Affected components**

```diff
+ Site Loading, Site Loading - Site Loading
```

**7. Added: Update** (identified) · 2025-08-27 23:36 UTC

```diff
+ We're aware of an issue with accessing Wix sites for some visitors from Brazil. We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end. In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue.
```

**8. Added: Update** (identified) · 2025-08-28 02:39 UTC

```diff
+ We're aware of an issue with accessing Wix sites for some visitors from Brazil. We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end. In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue As a possible workaround, please attempt to access the site by typing www. or the full domain with https:// Please keep in mind that the workaround does not work for everyone.
```

**9. Added: Update** (resolved) · 2025-08-28 04:57 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-27 23:36 UTC | Major incident: Periodical Issues With Site Access From Some Internet Providers in Brazil (this change) | outage |

All Wix changes: [timeline](https://rewindex.com/company/wix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i211199c9e0a9a9 · Markdown: https://rewindex.com/change/i211199c9e0a9a9.md · JSON: https://rewindex.com/api/v1/changes/i211199c9e0a9a9 · Generated 2026-10-18T03:55:58.805Z