Wix: Periodical Issues With Site Access From Some Internet Providers in Brazil
Wix reported a major site-access outage affecting some visitors using certain internet providers in Brazil, starting 2025-08-27 23:36 UTC and resolved at 2025-08-28 04:57 UTC, lasting 5 h 20 min. Wix attributed it to routing between customers’ ISPs and Wix before reaching Wix infrastructure, said it could not resolve it internally, and advised affected customers to contact their ISP.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Site LoadingSite Loading - Site Loading
Timeline of updates
- identified
We're aware of an issue with accessing Wix sites for some visitors from Brazil. We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end. In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue.
- identified
We're aware of an issue with accessing Wix sites for some visitors from Brazil. We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end. In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue As a possible workaround, please attempt to access the site by typing www. or the full domain with https:// Please keep in mind that the workaround does not work for everyone.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Periodical Issues With Site Access From Some Internet Providers in Brazil 2025-08-27 23:36 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Wix profile · Recent Wix incidents · Markdown · JSON