Changes / Jira / Jira users unable to log time while on business board
Jira: Major incident: Jira users unable to log time while on business board
Summary
Jira users were unable to log time on business boards in a major incident affecting Create and edit. It started at 2026-05-06 03:18 UTC and lasted 3 h 21 min, ending at 2026-05-06 06:39 UTC. Jira deployed a fix and confirmed normal service for all affected customers.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Jira users unable to log time while on business board
Before: not present
After: major
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After: resolved
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After: 2026-05-06 03:18 UTC
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After: 2026-05-06 06:39 UTC
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After: Create and edit
Before: not present
After: We are investigating reports of users unable to log time while on business board. Our engineering teams are actively investigating and working to resolve the issue. We will provide more updates in next 1 hour.
Before: not present
After: Our engineering teams have identified the cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report.
Before: not present
After: The issue causing Jira users inability to log time on business board has been resolved. A fix was deployed to address the problem and the service is operating normally for all affected customers.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Jira users unable to log time while on business board (this change) Jira users were unable to log time on business boards in a major incident affecting Create and edit. It started at 2026-05-06 03:18 UTC and lasted 3 h 21 min, ending at 2026-05-06 06:39 UTC. Jira deployed a fix and confirmed normal service for all affected customers. | Major incident |