# Jira: Major incident: Jira users unable to log time while on business board

**Summary:** Jira users were unable to log time on business boards in a major incident affecting Create and edit. It started at 2026-05-06 03:18 UTC and lasted 3 h 21 min, ending at 2026-05-06 06:39 UTC. Jira deployed a fix and confirmed normal service for all affected customers. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-06 03:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8ktvsxw529ly](https://stspg.io/8ktvsxw529ly)
- [Company: Jira](https://rewindex.com/company/jira.md)
- Versions: before (none: first archived) → after incident\_version:103/h5692lfkkmgt@de547129aff3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Jira users unable to log time while on business board
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-06 03:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-06 06:39 UTC
```

**6. Added: Affected components**

```diff
+ Create and edit
```

**7. Added: Update** (investigating) · 2026-05-06 03:18 UTC

```diff
+ We are investigating reports of users unable to log time while on business board. Our engineering teams are actively investigating and working to resolve the issue. We will provide more updates in next 1 hour.
```

**8. Added: Update** (identified) · 2026-05-06 04:16 UTC

```diff
+ Our engineering teams have identified the cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report.
```

**9. Added: Update** (resolved) · 2026-05-06 06:39 UTC

```diff
+ The issue causing Jira users inability to log time on business board has been resolved. A fix was deployed to address the problem and the service is operating normally for all affected customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-06 03:18 UTC | Major incident: Jira users unable to log time while on business board (this change) | outage |

All Jira changes: [timeline](https://rewindex.com/company/jira/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i1ee8dd06d19d25 · Markdown: https://rewindex.com/change/i1ee8dd06d19d25.md · JSON: https://rewindex.com/api/v1/changes/i1ee8dd06d19d25 · Generated 2026-10-18T02:55:12.934Z