Changes / Dropbox / Some customers are unable to access certain website routes and features.
Dropbox: Major incident: Some customers are unable to access certain website routes and features.
Summary
Some Dropbox customers could not access certain Website routes and features during a major-impact outage starting 2026-09-09 21:36 UTC. It lasted 59 min and was resolved at 2026-09-09 22:35 UTC; Dropbox did not state a cause or specific fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some customers are unable to access certain website routes and features.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-09 21:36 UTC
Before: not present
After: 2026-09-09 22:35 UTC
Before: not present
After: Website
Before: not present
After: a number of pages and features are not working for some customers. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some customers are unable to access certain website routes and features. (this change) Some Dropbox customers could not access certain Website routes and features during a major-impact outage starting 2026-09-09 21:36 UTC. It lasted 59 min and was resolved at 2026-09-09 22:35 UTC; Dropbox did not state a cause or specific fix. | Major incident |