Dropbox: Some customers are unable to access certain website routes and features.

Impact: majorStatus: resolvedStarted 2026-09-09 21:36 UTCResolved 2026-09-09 22:35 UTC (59 min)2 updatesSource: stspg.io

Summary

Some Dropbox customers could not access certain Website routes and features during a major-impact outage starting 2026-09-09 21:36 UTC. It lasted 59 min and was resolved at 2026-09-09 22:35 UTC; Dropbox did not state a cause or specific fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Website

Timeline of updates

investigating2026-09-09 21:36 UTC
a number of pages and features are not working for some customers. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
resolved2026-09-09 22:35 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Some customers are unable to access certain website routes and features. 2026-09-09 21:36 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dropbox profile · Recent Dropbox incidents · Markdown · JSON