# Dropbox: Some customers are unable to access certain website routes and features.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-09 21:36 UTC · Resolved: 2026-09-09 22:35 UTC · Duration: 59 min
- Updates: 2 · Affected components: Website
- [Vendor status page: https://stspg.io/6d2mcpdwfmb3](https://stspg.io/6d2mcpdwfmb3)
- [Company: Dropbox](https://rewindex.com/company/dropbox.md)

## Summary

Some Dropbox customers could not access certain Website routes and features during a major-impact outage starting 2026-09-09 21:36 UTC. It lasted 59 min and was resolved at 2026-09-09 22:35 UTC; Dropbox did not state a cause or specific fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-09 21:36 UTC: a number of pages and features are not working for some customers. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
- **resolved** 2026-09-09 22:35 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-09 21:36 UTC: [Major incident: Some customers are unable to access certain website routes and features.](https://rewindex.com/change/i1e340cfdc48b30.md)


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Canonical: https://rewindex.com/company/dropbox/incidents/vv8tcb8dzh16 · Markdown: https://rewindex.com/company/dropbox/incidents/vv8tcb8dzh16.md · JSON: https://rewindex.com/api/v1/companies/dropbox/incidents/vv8tcb8dzh16 · Generated 2026-10-18T11:27:14.639Z