# Dropbox: Major incident: Some customers are unable to access certain website routes and features.

**Summary:** Some Dropbox customers could not access certain Website routes and features during a major-impact outage starting 2026-09-09 21:36 UTC. It lasted 59 min and was resolved at 2026-09-09 22:35 UTC; Dropbox did not state a cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-09 21:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6d2mcpdwfmb3](https://stspg.io/6d2mcpdwfmb3)
- [Company: Dropbox](https://rewindex.com/company/dropbox.md)
- Versions: before (none: first archived) → after incident\_version:100/vv8tcb8dzh16@3cf09d6166de
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some customers are unable to access certain website routes and features.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-09 21:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-09 22:35 UTC
```

**6. Added: Affected components**

```diff
+ Website
```

**7. Added: Update** (investigating) · 2026-09-09 21:36 UTC

```diff
+ a number of pages and features are not working for some customers. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
```

**8. Added: Update** (resolved) · 2026-09-09 22:35 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-09 21:36 UTC | Major incident: Some customers are unable to access certain website routes and features. (this change) | outage |

All Dropbox changes: [timeline](https://rewindex.com/company/dropbox/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1e340cfdc48b30 · Markdown: https://rewindex.com/change/i1e340cfdc48b30.md · JSON: https://rewindex.com/api/v1/changes/i1e340cfdc48b30 · Generated 2026-10-18T02:54:57.881Z